Key Responsibilities
1. Membership Administration
- Assist in processing new membership applications, renewals, and terminations following club guidelines and policies.
- Maintain accurate and up-to-date member records in the membership management system, ensuring confidentiality and data integrity.
- Respond promptly and professionally to membership inquiries, addressing concerns, or escalating issues to relevant team members as needed.
- Support in managing members’ statements, account updates, and adjustments when required.
2. Member Engagement and Communication
- Act as the first point of contact for membership-related queries, both in-person and through phone or email, delivering excellent customer service.
- Assist in preparing and distributing membership-related notices, updates, and promotional materials.
3. Administrative Support
- Provide general administrative support to the Club and membership office, including filing, data entry, and handling correspondence.
- Assist with scheduling and organizing club events and meetings, coordinating with relevant departments.
- Maintain inventory of office supplies and reorder as necessary, ensuring that the department is well-equipped.
4. Database and Records Management
- Ensure the membership database is current, accurately reflecting member status, contact details, and any pertinent notes.
- Maintain secure handling of member information in compliance with data protection policies and best practices.
5. Support to Club Operations
- Collaborate with the finance and administration team to streamline operational tasks, such as invoicing, event preparation, and record-keeping.
- Assist with ad-hoc tasks or projects, including supporting marketing efforts or coordinating with external vendors.
Qualifications:
- Proven experience in administrative roles, preferably within a club or membership-based organization.
- Proficiency in MS Office Suite
- Excellent communication and writing skills.
- Prior experience with Club2000E software is preferred.
- Able to start immediately or within a short notice period will be an added advantage.
Tell employers what skills you have
Ability to Multitask
Management Skills
MS Office Suite
Interpersonal Skills
Inventory
Office Management
Administration
Data Entry
Compliance
Membership Development
Communication Skills
Administrative Support
Human Resources
Customer Service
Team Work
Writing Skills
Able To Work Independentlyub
